How Does Your Job Get Scheduled?
Oh how I wish I could give customers a solid date and time for their projects! One part of my job is to schedule where we send the trucks every day. Even though we have a large number of approved projects, we cannot schedule dates out for more than a few days in advance. Many customers are used to being scheduled a specific date in advance and feel that there is “security” in having that date scheduled. Unfortunately it doesn’t really work like that for us. Each of our trucks are specialized, and some projects require a specific truck. We schedule jobs on the same truck on the same day in the same neighborhoods to minimize driving time, and we also need to take into consideration how much material is needed so our crew doesn’t have to keep refilling the trucks. We have to take into account the weather and equipment, and sometimes we even need to do unplanned maintenance on a truck. Sometimes a job takes longer than we expect, and sometimes we can fit an extra job into the day. Scheduling is a lot more complicated than it might seem.
I usually give people a specific date between 2-7 days in advance, as I work around all the variables.
There is one way, however, that you might be able to get your job done sooner. If you are willing to get on the “Truly Flexible List” then we might be able to get to your job sooner. What does it mean to be on this list? Well, these are the jobs that we add at the last minute, when we have an opening on the same day. We will likely not be able to give you advance notice, nor maybe any notice at all. We would need access to an active water spigot and an electrical socket that we can use. If these conditions work for you, we can get you on the Truly Flexible List, and we can often fit you in as we work near you if time opens up.
I know how frustrating it is not to have a lot of advance notice, weeks out, for a job that will likely happen within that time period anyway. But I’ve been doing this for 14 years, and I know that we are using the best possible method for scheduling, so we can get to as many jobs as possible in the shortest time